Support
We are here to help.
A question about a project, a system we built or run for you, or anything else that does not work as it should — write to us. A person will answer.
Contact support
- contact@helabyte.com
- Response time
- Within 2 business days (Monday to Friday, Austrian public holidays excepted)
- Languages
- English and German
- Company
- Helabyte GmbH, Jedlersdorfer Straße 102/2, 1210 Wien, Austria
Please include
- Your name and organisation
- What it is about: the system, project or service
- What you did, what you expected, and what happened instead
- Screenshots or error messages, if they help — never passwords or access keys
Reporting a security issue
If you believe you have found a security vulnerability in one of our systems, please email contact@helabyte.com with the subject “Security”. Please do not disclose it publicly before we have had a chance to fix it. We will confirm receipt and keep you informed.